Terms and Conditions

Article 1: General

By using the Site, you agree to be bound by these Terms and Conditions and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Il Ritrovo.

Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to refuse service to any customer who does not comply with the restaurant's rules or attempts to defraud the reservation system.

Il Ritrovo reserves the right to modify these terms and conditions at any time, without prior notice.

By making a reservation, you acknowledge that you are aware of and agree to all the terms set forth in this document.

Article 2: Restaurant Reservations

To secure your reservation at Il Ritrovo restaurant', a fee of 20 euros will be charged in advance. The reservation will only be confirmed after full payment.

In case of cancellation with at least 72 hours' notice, the amount will be refunded within the timeframe specified in Section 5.

Cancellations made with less than 72 hours' notice will not be refunded.

Any attempt of an improper chargeback will be contested and may result in legal action.

Article 3: Cooking Class Reservations

The cost of the Cooking Class is 150 euros per person.

The cost of the Private Cooking Class is 300 euros.

The reservation will only be confirmed after full payment.

In case of cancellation with at least 72 hours' notice, the amount will be refunded within the timeframe specified in Section 5.

Cancellations made with less than 72 hours' notice will not be refunded.

Reservations are personal and non-transferable, unless previously authorized by Il Ritrovo.

Any attempt of an improper chargeback will be contested and may result in legal action.

Article 4: Your information

By making a reservation at Il Ritrovo, you agree to provide truthful and complete information.

The data provided will be used exclusively for managing the reservation and will not be shared with third parties without consent, except as required by law.

You are responsible for keeping your contact information up to date so that we can communicate any changes to your reservation.

Article 5: Cancellation Policy

All reservations can be canceled with at least 72 hours' notice for a refund.

Cancellations made outside of this period will not be refunded.

Cancellations due to unforeseen circumstances (e.g., personal emergencies) will only be refunded upon documented proof, such as a medical certificate or airline documentation.

Customers who make multiple suspicious cancellations or attempt to defraud the system may be banned from making future reservations.

Article 6: Refund Policy

Refunds will be processed within 5 to 10 business days, depending on the card issuer.

Only cancellations made within the 72 hours' period prior to the reservation will be eligible for a refund.

The amount will be refunded to the same payment method used for the reservation.

Customers agree that the charges are final and cannot be disputed with the bank without prior contact with Il Ritrovo.